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Privacy Policy

Effective Date: July 13, 2026

We at crawlspace, a North Carolina limited liability company (“crawlspace”) know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy.

By using or accessing our site, registering for any of our programs or otherwise providing us with your information in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. Any capitalized but otherwise undefined terms used herein shall have the meaning given to them in the Terms of Platform.

What does this privacy policy cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing our Platform through our website or mobile app, or otherwise using our website, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information, as explained in more detail below, and we use this Personal Information internally in connection with the development and operation of our Platform operations, including to personalize, provide, and improve the Platform, and to analyze how you use our Platform. In certain cases, we may also share some Personal Information with third parties as described below.

We do not knowingly collect or solicit Personal Information from anyone under the age of 18. If you are under 18, please do not attempt to register for our Platform or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us Personal Information, please contact us at help@crawlspacehq.com.

Information you provide to us

We receive and store any information you knowingly provide to us. For example, through the registration process, we may collect Personal Information such as your name, email address, phone number, mailing and permanent addresses, and information around your occupation or homeowner status. Certain information may be required to register with us or to take advantage of some of our features.

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you information regarding our Platform. If you do not want to receive communications from us, you will have the opportunity to opt-out of such communications.

Information Collected Automatically

Whenever you interact with our website or Platform, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features on our website are visited and by how many people. In some jurisdictions, we are not permitted to send cookies to your browser without your prior expressed consent. In this case, we will seek such consent. This section assumes that either the use of cookies is not restricted by applicable law, or if it is restricted that the individual has explicitly consented to the use of the cookies. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. If you click on a link to a third party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our website or Platform, and those third parties may not honor “Do Not Track” requests you have set using your browser or device. When required by law, we will present you with a cookie banner allowing you to accept or decline non-essential cookies.

We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve our website or Platform – for example, this data can tell us how often users visit a particular webpage, and we can use that knowledge to make our site or programs interesting to as many users as possible.

Information That’s Been De-Identified

We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners and other third parties. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual.

How does crawlspace use Personal Information collected?

We use information about you for the legitimate business purposes listed below:

Will crawlspace share any of the Personal Information it receives?

We do not rent or sell your Personal Information in personally identifiable form to anyone, except as expressly provided below. We may share your Personal Information with third parties as described in this below:

Our Service Providers and Agents

We employ other companies and people to enable our Platform and may need to share your information with them to make our Platform available. Unless we tell you differently, our service providers or agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that we may share information that’s been de-identified with our service providers and agents as described above.

Business Transfers

We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Legally Required Disclosures

We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Platform and other agreements; or protect the rights, property, or safety of crawlspace, our employees, our users, or others.

Is Personal Information about me secure?

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We do use our commercially reasonable efforts to have safeguards in place to protect your Personal Information.

What Personal Information can I access?

If you have any questions about viewing or updating information we have on file about you, please contact us at help@crawlspacehq.com.

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register for and make use of our Platform.

You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

Under certain circumstances, by law, you have the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data and to stop processing it. To request the deletion of personal data, please contact help@crawlspacehq.com.

California Residents

The California Consumer Privacy Act (CCPA) provides California consumers with the right to request access to their personal data, additional details about our information practices and deletion of their personal information (subject to certain exceptions). California consumers also have the right to opt out of sales of personal information, if applicable. We describe how California consumers can exercise their rights under the CCPA below. Please note that you may designate an authorized agent to exercise these rights on your behalf by providing written materials demonstrating that you have granted the authorized agent power of attorney. Please note that if an authorized agent submits a request on your behalf, we may need to contact you to verify your identity and protect the security of your personal information. We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected personal information. We will not discriminate against you if you choose to exercise your rights under the CCPA.

You may request, no more than twice in a twelve (12) month period, access to the specific pieces of personal data we have collected about you in the last twelve (12) months. You may also request additional details about our information practices, including the categories of personal information we have collected about you, the sources of such collection, the categories of personal information we share for a legitimate business or commercial purposes, and the categories of third parties with whom we share your personal information. You may make these requests by contacting using the contact information provided below in the “How to Contact Us” Section below. After submitting your request, please monitor your email for a verification email. We are required by law to verify your identity prior to granting access to your data in order to protect your privacy and security.

You may request, no more than twice in a twelve (12) month period, transportable copies of your personal information that we have collected about you in the last twelve (12) months. You may make these requests by contacting using the contact information provided below in the “How to Contact Us” Section. After submitting your request, please monitor your email for a verification email. We are required by law to verify your identity prior to granting access to your data in order to protect your privacy and security.

You may request that we delete the personal information we have collected about you. Please note that we may retain certain information as required or permitted by applicable law. You may make these requests by contacting us using the contact information provided below in the “How to Contact Us” Section below. After submitting your request, please monitor your email for a verification email. We are required by law to verify your identity prior to granting access to your data in order to protect your privacy and security.

California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California Resident and would like to exercise your rights under CCPA, please submit a written request using the information provided in the “How to Contract Us” section below. Our privacy team will examine your request and respond to you as quickly as possible.

Will crawlspace ever change this Privacy Policy?

We’re constantly trying to improve our business, so we may need to change this Privacy Policy from time to time as well, but we will use commercially reasonable efforts to alert you to changes by placing a notice on the Platform and/or website, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Platform and the website, and you are still responsible for reading and understanding them. If you use the Platform or website after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

Coordination with Terms of Platform

This Privacy Policy is intended solely to clarify our practices with respect to personal information and shall not in any way modify or limit the legal effect of the Terms of Platform of the Platform. In the event of any conflict between this Privacy Policy and the Terms of Platform, the Terms of Platform shall control. In particular, we will not be liable for any damages or injury (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) that result from your use of the Platform or your submission of personal information through the Platform. In addition, you agree to defend, indemnify, and hold crawlspace, its members, officers, managers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable attorneys’ fees, resulting from, or alleged to result from, your submission of personal information to the Platform or your unlawful collection of personal information of others through use of the Platform.

Governing law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of North Carolina.

How to contact us?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message at help@crawlspacehq.com and we will try to resolve your concerns. You can also attempt to contact us via the postal service at crawlspace, LLC, 5540 Centerview Dr, Ste 204 PMB 739297, Raleigh, NC 27606-8012.